Support
Support Program
Nyotron Support Programs provide services to optimize your PARANOID installation and ensure maximized security, project success and a positive return on your investment.
We offer two levels of support – Standard Support and Premium Support. Each program offers guaranteed response times, phone contact, access to our customer support portal and software upgrades to address your unique needs.
Offering | Standard | Premium |
Phone Support | 9am – 5pm | 24 x 7 x 365 |
Email Support | Yes | Yes |
Technical Account Manager | Named | Dedicated |
Access to Customer Support Portal | Yes | Yes |
Access to Documentation | Yes | Yes |
Access to Knowledge Base | Yes | Yes |
Submit A Case | Yes | Yes |
Software Upgrades | Yes | Yes |